How to Use Guard Tour System?

In the landscape of security management, guard tour systems play an integral role in ensuring comprehensive surveillance and accountability. These systems not only verify the presence of security personnel at critical points but also enhance the reliability of the patrol data collected. This article delves into how organizations can leverage guard tour systems to meet their specific security needs effectively.
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What to look for when evaluating a guard tour system

Managing security personnel on site has always been a challenge. Organizations of all sizes are looking for tools to simplify this task. One of the essential things to do is to evaluate the guard tour system. If you already know something about this system, you’ll realize they all look similar. But there are 3 key qualities that can set a system apart.

Usability

If a system is too complicated, employees will try to find ways to bypass it when using it. Therefore, choosing a simple and easy-to-use system is crucial.

For example, the JWM Guard Tour System is a great choice. Managers only need to establish patrol schedules initially, and the rest of the employees can read the checkpoint tags at designated locations and times according to the schedule. Moreover, all checkpoint tags are automatically read, eliminating the need for manual input, and making it simpler and more convenient.
Online Guard Tour System

Customer support

The Guard Tour System is not a technology that can be set in place and forgotten. When patrol plans change, adjustments to the system are necessary. If managers encounter issues during this modification process, reliable customer support is indispensable. Additionally, while hardware devices typically do not malfunction, they may require maintenance in case of unexpected incidents. Furthermore, if you have specific system requirements, customer support becomes essential.

Therefore, when evaluating systems, it’s crucial to consider the completeness of the vendor’s customer support. JWM provides professional after-sales services, staffed by dedicated customer service representatives, system engineers, and maintenance personnel, ensuring comprehensive support for customers.

Real-time or off-line

Real-time or offline capability is also a crucial criterion for evaluating the Guard Tour System. Choosing between online and offline depends primarily on your needs. If your industry requires a high level of security, opting for a real-time patrol system is advisable. However, if security requirements are less stringent, an offline system may suffice.

  • Real-time systems typically allow for immediate data upload, enabling managers to promptly grasp the on-site situation. JWM’s real-time system series also features alarm functionalities, allowing managers to respond promptly to alerts.
  • On the other hand, offline systems usually upload data collectively after patrols. Although there may be some delays in data management, they are generally more cost-effective.
data transmission
Basic Guard Tour
Real-Time Guard Tour

How to use guard tour system

Implementing a guard tour system is a multi-step process that requires careful planning and execution to ensure it meets the specific security needs of an organization. Here’s how to use the patrol system.

Initial Assessment and Planning

Before beginning to use the guard tour system, it’s essential to conduct preliminary assessment and planning. Evaluate the current security procedures and infrastructure to identify key areas that require monitoring and the specific challenges they face. For instance, if patrol personnel frequently overlook fire equipment stations, managers may need to place a checkpoint there to ensure regular inspections, preventing issues such as missing or expired fire equipment. These assessments provide valuable information for the configuration and customization of the guard tour system.

Once the initial assessment is complete, it’s necessary to develop a project timeline and milestones, taking into account any potential disruptions to the organization’s normal operations during implementation.

System Selection and Integration

Once we understand our required functionalities and combine them with the evaluation criteria for guard tour systems, we can proceed with system selection. Key considerations include usability, customer support, online or offline capabilities, and the type of data collection method used by the patrol reader, such as RFID, NFC, or biometrics. The type of data collection is also correlated with the security level of the enterprise. For higher security levels, fingerprint authentication may be required before reading the checkpoint tags to ensure no impersonation occurs.

Additionally, integration capabilities between systems should be considered, such as integration between the guard tour system and CCTV, access control system, etc. This integration fosters a cohesive security environment and facilitates easier management for administrators.
JWM guard tour system

Setting Guard Tour System

The implementation of an effective patrol system is crucial for bolstering security measures in various environments. Taking the JWM Guard Tour System as an exemplary model, let’s explore the streamlined process of setting up this system to enhance patrol efficiency.

  • Connect the Patrol reader to the system and synchronize its time for accuracy.
  • Configure checkpoints by scanning each checkpoint using the Patrol reader to capture their unique IDs and names.
  • Set up personnel by utilizing the Patrol reader to scan personnel cards, and assigning individual names and responsibilities.
  • Establish patrol schedules by selecting checkpoints and personnel names, and tailoring patrol routes and duties to specific security requirements.

Staff Training and Pilot Testing

Train all employees involved in or using the guard tour system, covering operations such as how to use the equipment, transmit data, view reports, etc. Before officially deploying the system, conduct testing to ensure it operates as expected and that all users are satisfied with its functionality.

Full-Scale Implementation

Once the guard tour system is confirmed to be problem-free, comprehensive implementation can commence. During the initial deployment phase, provide ongoing support to ensure timely resolution of any urgent issues.

Regular inspections

Continuous maintenance and monitoring are necessary even after the system is deployed and running smoothly, to ensure its integrity and stability.

Following patrols, security personnel can upload data to the system. The system automatically organizes this data and generates detailed reports. Managers can then conveniently access all the data, facilitating efficient management and decision-making processes. This streamlined workflow ensures that security measures remain robust and effective over time.

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Advanced Features and Customization

With the continuous advancement of technology, guard tour systems offer a variety of advanced features beyond basic functionalities:

  • Real-time data upload: Real-time data upload enables managers to perform real-time analysis of reports, facilitating proactive security management.
  • Patrol track: Based on GPS, managers can view patrol officers’ trajectories in the background, ensuring that security personnel adhere to designated patrol routes without taking shortcuts or missing patrols.
  • Voice call: Some patrol readers are equipped with voice communication capabilities. Managers can set up phone numbers within the system that can be dialed, ensuring timely communication with the security center while preventing unauthorized personal use of the phone.
  • Flashlight: Patrols sometimes occur at night. Patrol readers with flashlights can reduce the number of devices security personnel need to carry, making patrols more convenient.

Case Studies

Using the JWM Guard Tour System as an example, Hilton Hotels has implemented checkpoint tags at various locations within the hotel where foot traffic is high, such as the main entrance, reception desk, restaurants, fire exits, security doors, corridors, elevators, and blind spots in surveillance. Patrol officers carry the WM-5000V4S patrol reader and scan these checkpoints at designated times. The patrol reader automatically records the name of the checkpoint and the time of scanning, ensuring the overall security of the hotel. For further details on the application, you can refer to the following article:
HIlton

Hilton Hotel Solutions

Hilton Hotel adheres to the cultural concept of customer first, paying attention to the customer accommodation…

Conclusion

Guard tour systems are more than just tools for tracking security patrols; they are integral components of a sophisticated security strategy. By choosing the right system, implementing it effectively, and leveraging its advanced features, organizations can significantly enhance their security posture. As technology evolves, so too will the capabilities of these systems, offering even greater potential to protect assets and personnel. Embracing these systems not only improves security but also brings a strategic advantage in the ever-evolving threat landscape.

This guide provides a comprehensive overview of how to effectively utilize guard tour systems, from selection through to case study, ensuring that organizations are well-equipped to meet their security needs today and tomorrow.

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